1. Who operates the game
This policy concerns Riddle City (مدينة الألغاز), an iPhone and iPad game operated by KayKay Apps FZ ("we", "us"), under the KayKay Games brand. For privacy questions and requests, contact contact@kaykayapps.com.
2. Information we handle
| Information | Purpose and handling |
|---|---|
| Game progress and preferences | Story saves, completed challenges, collections, earned ad unlocks, language, sound and reminder settings are stored on your device to run the game and retain your choices. |
| Local playtest records | The game keeps gameplay events, dates, game language/version, a random study identifier, and available purchase/ad-revenue records on your device. These are not automatically uploaded to a KayKay Games analytics service. You can review, clear or explicitly export a playtest file. |
| Advertising data | When advertising services are enabled and used, Google's Mobile Ads SDK may process IP address (including approximate location inferred from it), device/app identifiers, ad views and interactions, and diagnostic/performance information for serving and measuring ads, security and fraud prevention. |
| Purchase information | Apple handles payments. The game checks StoreKit transaction and entitlement information to provide paid access and restore purchases. Available local records can include transaction identifiers, price, currency and purchase/refund dates. We do not receive your full payment-card details. |
| Support correspondence | If you contact us, we receive the message, contact address and any attachments you choose to provide, to answer your request. Please avoid sending unnecessary personal information. |
The game does not require your contacts, camera, microphone or precise GPS location. Optional workout reminders are scheduled locally after you allow notifications. You can disable reminders in the game or iOS Settings.
3. Advertising and privacy choices
Ad-supported versions use Google AdMob. Rewarded ads are offered for hints, individual challenge-level unlocks and heart refills. Interstitial ads may appear at natural story breaks. Completing a rewarded ad grants the stated in-game reward. Buying the full-game unlock removes in-game ads.
Our current ad integration requests restricted, general-rated, non-personalized treatment. These settings do not mean no data is processed: delivery, measurement and fraud-prevention data may still be needed. Live ad serving is disabled in the current development configuration while launch setup is completed.
Where applicable, Google's User Messaging Platform presents privacy choices before ad requests. When required, you can revisit them from the game's Help & privacy → Ad privacy choices. You can refuse or withdraw consent through the available controls. Refusal does not remove a verified full-game purchase; ad availability may change.
We do not request Apple's tracking permission or intentionally access its advertising identifier for cross-app tracking in the current configuration. We do not sell player lists. Advertising providers' processing and any applicable opt-out rights are described in their policies.
Read Google's Privacy Policy and how Google uses information from partner apps. We are responsible for choosing providers and ensuring the protections required for our app; a provider link does not replace this policy.
4. Purchases and device storage
The full-game unlock is a one-time Apple in-app purchase, not a subscription. Use Restore purchases in Help & privacy or on an unlock screen to check an existing entitlement. Apple may require you to sign in to the Apple Account used for the purchase. Refunds and revoked transactions can change paid access.
The game has no built-in account-based cloud synchronization. Removing the app may remove saves and ad-earned level unlocks. Device backups, if enabled through Apple, may separately retain app data under your device settings. Restoring a purchase does not guarantee restoration of local game progress.
5. Retention, deletion and your rights
Game saves and preferences remain on your device until removed by the relevant reset controls or removal of app data. Resetting a story does not automatically clear challenge unlocks, purchases or every diagnostic record. Local playtest events are limited to the most recent 600 entries; aggregated study counts and transaction/revenue records are separate and remain until you clear playtest data.
Open Help & privacy → Review or clear playtest data to review or clear the local study records. Previously exported copies remain wherever you shared them. Turning off notification permission stops notifications; your reminder preference can also be changed in the game.
Google and Apple retain information they process according to their own policies and applicable obligations. We cannot delete their records simply by clearing a local game save. Support correspondence is retained as needed to address your request and meet applicable legal obligations; you can request deletion where applicable.
Depending on where you live and the processing involved, you may have rights to access, correct, delete or receive personal information, object to or restrict processing, withdraw consent, and contact a relevant privacy authority. Contact us using the details below. We may need limited information to identify a request. Because the game has no player account, we may be unable to identify provider-held or already-cleared records from a name alone.
6. Audience and children
Riddle City is intended for a mixed audience that includes children. We do not require player accounts or ask players to provide a name, birth date, email address, photograph or precise location to play.
Because the current app does not separate players by age, its advertising integration requests conservative child-restricted treatment for every player, disables ad personalization and requests general-rated ad content. Those settings do not eliminate all technical data processing or replace any parental-consent requirements that may apply. Live advertising remains disabled while the mixed-audience launch configuration is reviewed.
We do not use gameplay records to build behavioral advertising profiles of children. Local game and diagnostic records are described above. Children should ask a parent or guardian before purchasing, contacting support or exporting a playtest file. We do not currently operate an online parental-consent or child-account service.
A parent or guardian who believes a child has sent us personal information can contact us to request review or deletion of information we hold, subject to applicable obligations. Please do not send identity documents unless we specifically explain why a proportionate verification step is needed.
7. International processing, security and this website
Providers such as Google and Apple may process information in countries outside your own, under the safeguards and terms described in their privacy documentation. No system is completely secure. We limit app data use to the purposes described here and avoid collecting account or payment-card details ourselves.
This policy website does not include advertising, analytics scripts, contact forms or marketing cookies. Its hosting infrastructure necessarily receives technical requests such as an IP address, requested page and browser information to deliver and protect the website.
8. Changes
We will update this page when our practices change and show the updated date. Material changes requiring notice or permission will be communicated through the app or other appropriate means before the relevant processing begins.
9. Contact KayKay Games
For privacy questions, requests or help with Riddle City:
Operator: KayKay Apps FZ
Game brand: KayKay Games